Frequently Asked Questions

 

How do I print a receipt?

To print a receipt, sign in and select My Transactions from the left menu and locate the class. Under Action, select Print View and print your receipt.

How do I update my profile/contact information?

You may update your student profile at any time. After signing in, access the My Profile link to change any of the information. Click Edit at the bottom of the page. You may then edit any of the profile fields. When you are finished, scroll to the bottom of the page and click Submit.

Are Classes ever canceled? Will I get a refund?

Yes, classes that do not reach their minimum number of participants may be canceled. Also, a class may be canceled or rescheduled due to unforeseen circumstances. In the event that this should happen, all participants will be notified in advance and issued a refund, when applicable. All payments made with a credit card will be processed a refunded in 3-5 business days. All payments made with cash, check or money order are handled by our Student Business Office. To process the refund a completed W-9 Form is required and may take 3-5 weeks to be processed.

What if I cannot attend a class or trip I already registered for?

You may drop a class and request a refund or transfer to a different class provided that our office is notified at least five working days prior to the first-class meeting. All refunds and transfers are charged a $25 processing fee. Day Tours may be canceled up to 10 days prior to departure less a $25 processing fee. A refund will be given only if your space can be re-sold. Failure to attend a class does not warrant consideration for a refund. If you are unable to attend an entire class, you may send a substitute in your place. No refunds will be given once a class has been held - no exceptions.